Annual reports, plans, accounts
Please feel free to download our finanical annual reports, plans & policies
Customer Annual Reports
Policies
- Allocations Policy [pdf] 1MB
- Anti-Social Behaviour Policy [pdf] 288KB
- Chargeable Repairs Policy_2023.[pdf ]189KB
- Compensation Policy (Part of Complaints Policy) [pdf] 202KB
- Complaints Policy.pdf [pdf] 324KB
- Complaints policy_easy read.pdf [pdf] 1MB
- Consultation Policy & Procedure [pdf] 211KB
- Data Protection Policy [pdf] 302KB
- Disabled Adaptations Policy [pdf] 218KB
- Domestic Abuse Policy [pdf] 234KB
- EDI Strategy [pdf] 224KB
- Income Collection Debt Recovery Policy [pdf] 155KB
- Lettings Policy [pdf] 215KB
- Management of Leasehold Shared Ownership Properties Policy [pdf] 213KB
- Managing Unacceptable Behaviour Policy [pdf] 230KB
- Rent Setting policy [pdf] 283KB
- Safeguarding Children Adults at Risk Policy [pdf] 256KB
- Service Charges & Standards Policy [pdf] 235KB
- Social Media Policy [pdf] 193KB
- Starter Tenancy Policy [pdf] 190KB
- Tenancy Policy [pdf] 199KB
- Transfer Policy [pdf] 199KB
- Volunteer Policy [pdf] 205KB
Complaints
We complete an annual complaint self-assessment to understand what we do well and identify areas for improvement. You can read our self-assessment report for 2023/24 below. Our Customer Committee and Board review policy changes and self-assessments to ensure good governance. All comments from the Board are logged to show queries raised during the assessment process. Staff respond to each query and make the changes required.