Policies

Complaints

We complete an annual complaint self-assessment to understand what we do well and identify areas for improvement. You can read our self-assessment report for 2024/25 below. Our Customer Committee and Board review policy changes and self-assessments to ensure good governance. All comments from the Board are logged to show queries raised during the assessment process. Staff respond to each query and make the changes required.

Trent & Dove Annual Assessment 2024/25

Board and Customer Committee responses to Annual Self-Assessment against Complaint Handling Code