Customer Annual Reports

Customer Annual Report: People make Communities

Our latest Customer Annual Report, People Make Communities, highlights how we've invested in homes, supported customers and strengthened communities over the past year. Shaped by customer feedback and involvement, the report shares the difference we've made together and our commitment to listening, learning and improving. 

View Customer Annual Report 2025/26

As well as reading the report, you can hear directly from customers throughthree short videos, each focusing on one of our core themes: 

Homes, Lives and Communities. These customer soundbites share real experiences and perspectives on the services, support and community initiatives that matter most.