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  2. I am a shared owner
  3. I am a leaseholder
  4. I am an applicant

Phone system down

We are currently experiencing intermittent issues with our telephone system.

If you have an emergency and are unable to reach our Out of Hours service via 01283 528528 please contact our Out of Hours provider, Davies, directly on 0121 221 2873.

If you have a gas emergency, please call our gas engineers, PH Jones, on 01928 249493.

If you would like to make a payment please call 03300 453963. To contact us about a non-emergency, please visit trentanddove.org/contact or email hello@trentanddove.org

We apologise for any inconvenience caused and thank you for your patience.

  • Customer Annual Report

    Our 2025/26 Customer Annual Report

    Read it here

  • Our 2025/26 Tenant Satisfaction Measures are now available

    Read here

  • Awaab's Law 2025

    Learn what it means for you as a customer.

    Read more

  • Our FREE customer discount app

    Get discounts of up to 18 per cent with over 100 brands and stores. 

    Find out more

  • Cost-of-living support

    We offer various services and groups to support our customers with the cost-of-living.

    Find out more

  • What's on in the community?

    Discover our free and low-cost events and groups taking place.

    What's on

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Latest news

Housing First Officer Kirsty Williams
Families at risk of homelessness have been given a new lifeline

Families at risk of homelessness have been given a lifeline thanks to a new partnership designed to prevent them from having to stay in temporary accommodation such as hotels or B&Bs....

Posted on at

fun day
Families welcomed to free Autumn fun day

Families are being invited to enjoy a free afternoon of Autumn-themed entertainment and activities during the October half term....

Posted on at

Customer Services Week fuddle
Inspiring stories to celebrate Customer Service Week

We have been celebrating our Customer Service Team at Trent & Dove, raising awareness of the vital role they play and how their work influences services across the whole organisation....

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Join our team
Join our team and support our community

If you’re someone who enjoys listening, building trust and helping communities shape what happens next, we’d love to hear from you....

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View all news

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Accessibility & support

We want everyone to be able to access our services easily. If you have specific communication needs or need extra support, we can provide information in alternative formats such as large print, audio or braille, and arrange interpreters where required. Our website also includes features to help you adjust settings to suit your needs. 
 
If you need help using our online services or would prefer to contact us in a different way, please get in touch — we’re here to support you.

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