Tenant Satisfaction Measures

We are delighted to see our satisfaction scores remain in the top quartile, based on mid-year Housemark data.

Our customer feedback is crucial in helping us maintain and improve our services and that is why the TSM (Tenant Satisfaction Measures) questions are so important.

Aimed at helping improve standards for people living in social housing, questions look at standard of repairs; maintaining building safety, respectful and helpful engagement, effective handling of complaints and responsible neighbourhood management.

Please read our Quarter Four / Annual Summary 2023/24 report below:

Voice of the Customer report 2023-24 [pdf] 2MB

Read more about Tenant Satisfaction Measures or view the easy read version.