Damp and mould can make your home feel uncomfortable and can negatively impact your health and wellbeing

Trent & Dove is committed to enhancing all customers’ quality of life. We’re working to ensure no customer has to experience the ill effects that the presence of damp and mould can have in their home.

Damp and mould can be a difficult problem to treat as there are so many factors that can cause moisture in the home.

This  leaflet will help you to identify and understand the causes of damp and mould, as well as what you can do to prevent and tackle it with some simple steps.

It also explains what we’re doing to prevent damp and mould in our customers’ homes, with a clear commitment to always act whenever damp or mould is reported to any member of our team.

The film below, has been produced to help you identify and report damp and mould in your home. It also includes top tips on how to reduce the moisture that occurs from day-to-day living and causes condensation leading to damp and mould if left to build up. 

How to report damp and mould

We take reports of damp and mould very seriously.

If you spot signs of damp and mould in your home, please report it to us immediately, even if the problem is only small.

You can speak to any Trent & Dove colleague about any concerns you may have. Please contact us.

What will happen when I report damp and mould?

We aim to manage reports of damp and mould or contributing factors (such as condensation) in a proactive way. This may involve completing repairs, planned works or providing advice and information on measures that can help manage damp and mould in your home.

When you report damp or mould to us, the repairs team will arrange a mutually agreed appointment to visit your home and inspect the areas of concern. In some cases we may ask for pictures to be sent in or arrange a video call with our skilled team so we can diagnose and take efficient action.

If further work is required, the timeframe and duration of the repair will depend on the severity of the issue. Any work will be agreed with you.