Housing Ombudsman reopens Resident Panel applications
Our residents are invited to join a Resident Panel to have their say on the services they receive from Trent & Dove and the Housing Ombudsman.
The Housing Ombudsman Resident Panel allows feedback on their experiences of complaining to their landlord and accessing the Regulator’s service.
Applications to join its Resident Panel have reopened and residents can now also apply over the phone and by post.
All residents currently on the panel will not have to re-apply and nothing will change for them.
The Ombudsman is re-opening the panel following feedback that some residents wanted to apply using alternative methods to the online-only form previously offered.
Residents should note that panel meetings are virtual and will take place online, via Zoom.
There is an accessible online engagement platform for residents to take part in consultations and surveys and accessibility tools on the Regulator’s website that is compatible with a range of screen readers.
Richard Blakeway, Housing Ombudsman, said:
“The Resident Panel is an important tool for us to ensure that we are hearing from a range of residents on the key topics that matter to them and ensuring our service remains accountable.
“Re-opening the applications to allow a greater range of residents to access the panel and give us vital feedback will improve the service and experience of everyone accessing the service.”
Find out more about the Residents' Panel here.
How to apply:
Residents can apply online here.
They can also apply to the Housing Ombudsman over the phone by calling 0300 111 3000 or to request a form to be sent out via post.
Phone line opening hours are:
Monday, Tuesday, Wednesday and Friday from 9am - 5pm. Thursday from 9am to 3.30pm.
Applications are open now until 8th November 2024.
All application forms returned via post must be returned no later than 29th November 2024. Residents will be informed of the outcome of applications no later than 5th December 2024.