We can help if things get difficult. If your circumstances change, it's key that you address it earlier rather than later to stop possible problems getting out of hand. Our Income Team is here to talk through the options and refer you for further support where needed. 

We can help you with:

  • Advice on how to apply for benefits and help with filling in forms, so you can maximise your income
  • Help with budgeting skills and managing your money. 
  • Access to extra funding or grants that are means tested
  • Signposting to further services and support.

It's important that you pay your rent and that you pay it on time, this is a condition of your tenancy agreement. If you have any financial concerns, please contact us.

We'll try to contact you if we think something isn’t right. Failure to pay your rent in line with your tenancy agreement and ignoring our contact to help could result in legal action, further costs and you losing your home.

Helpful tips

man and a woman sat with bills and a calculator

  • Don’t ignore us – we will try to help where we can. There is often support available that needs a referral – we can do this
  • Make a list of all your income and outgoings and note how often they are paid
  • Gather your bills in one place – it helps with paying them on time
  • Don’t borrow money from door-to-door or payday lenders as it can make the problem worse
  • Don’t be afraid to ask for help. Details of some money advice agencies can be found here.

If you do not pay your rent, you could lose your home.

Why you need to keep paying your rent

We're proud of our homes and care about our customers who live in them.

The rent you pay helps to make sure:

  • You stay in your home
  • Your home is repaired and serviced regularly
  • Your home is kept safe with scheduled compliance checks
  • We keep your neighbourhood clean and tidy
  • We can improve your property.  

As soon as you start to experience money worries and have difficulty with your rent, it’s really important to get in touch with our Income Team straight away. You can call them on 01283 528528. 

 

Benefits checker

Are you claiming all benefits you are entitled to?

You can check your benefit entitlements, using this official calculator provided by Entitled to, the leading provider of online benefit calculators in the UK today.

Before you start, you'll need accurate information about your:

  • Savings
  • Income, including your partner's (from pay slips, for example)
  • Existing benefits and pensions (including anyone living with you)
  • Outgoings (such as rent, mortgage, childcare payments)
  • Council Tax bill.

Who cannot use them

You cannot use the calculators if you' re under 18, and they will not give accurate results if you are:

  • A prisoner
  • A student
  • Not a British or Irish citizen
  • On strike
  • Living outside the UK
  • Living permanently in residential care or a nursing home.

Read further...

  1. What you can do